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Q. how long do I heat it?
A. depending the size of the pack; the small sized packs should be heated for 20 to 30 Seconds. The bigger packs should be heated for 1.5 to 2 minutes. Always start with The minimum heating time recommended, if it is not warm enough, add 20 to 30 Seconds. . Do not overheat the pack..
Q. Where to store Herbal packs?
A. Storage of all Herbal packs products must be in the freezer. Place herbal pack in a plastic bag. This will insure freshness and performance of the products.
Storing our products anywhere other then the freezer can damage the products.
Q. I’m allergic; can I use your products?
A. for our sensitive customers, we offer 2 different odorless packs – the shoulder pack, and the basic herb pack.
Q. my pack got dirty, how do I clean it?
A. Wipe the pack with a clean damp cloth. Avoid wetting the herbs. To machine wash the slippers; take the herbal inserts out of the slippers, and wash The slippers (without the inserts) in warm water, delicate cycle is recommended.
Q. Can I heat Lavender pack?
A. No. the lavender packs can be used cold only.