Q. how long do I heat it?

A. depending the size of the pack; the small sized packs should be heated for 20 to 30 Seconds. The bigger packs should be heated for 1.5 to 2 minutes. Always start with The minimum heating time recommended, if it is not warm enough, add 20 to 30 Seconds. . Do not overheat the pack..

Q. Where to store Herbal packs?

A. Storage of all Herbal packs products must be in the freezer. Place herbal pack in a plastic bag. This will insure freshness and performance of the products.

Storing our products anywhere other then the freezer can damage the products.

Q. I’m allergic; can I use your products?

A. for our sensitive customers, we offer 2 different odorless packs – the shoulder pack, and the basic herb pack.

Q. my pack got dirty, how do I clean it?

A. Wipe the pack with a clean damp cloth. Avoid wetting the herbs. To machine wash the slippers; take the herbal inserts out of the slippers, and wash The slippers (without the inserts) in warm water, delicate cycle is recommended.

Q. Can I heat Lavender pack?

A. No. the lavender packs can be used cold only.